Shipping policy

Turn Around Time:

Our current TAT is 0-4 business days (excluding holidays and weekends) before order ships, but always ASAP as of March 2025 - ( Subject to change - please refer to our FB Group for most up to date TAT or at TOP ANNOUNCEMENT BAR ON WEBSITE ) 

At the top of our website, you can find the current processing time in the "announcement bar". We ensure to update this bar regularly to reflect the changes, and/or post updates within our Facebook Group (Link Posted Below) .

 We process orders on business days, Monday-Friday, excluding holidays and/or weekends based on oldest to newest orders during our operating hours of 8 AM - 5 PM CST.  Processing time does not include the shipping time.  

Please note that the selection of shipment does not affect GNG7 TAT before your item(s) ships.. It only affects the postage once packaged is mailed. 

Check Spam/Promotion Folders for tracking number e-mails once orders ships if not in main inbox, and/or inspect your email on your order. If you did not input your email and/or SMS at checkout you will not receive any tracking information on your order. 

If you would like to update your order to add tracking, please text us at 850-8909743 or email us glitznglam7customerservice@gmail.com. 

Incorrect Address Policy

If you enter an incorrect address for your shipping and/or billing, we are not responsible. Prior to placing your order, please triple check all information. The shipping labels will be sent to the address you provided. The buyer is responsible for any additional shipping costs associated with re-shipping an order if the shipping address provided is incorrect or invalid and the order is returned to us.

If a package(s) returned back to us for incorrect addresses, we will contact you immediately to see if you would like to purchase a new shipping label to receive your order or receive a refund. 

Damaged Package Policy:

It is our top priority to ensure that products are packaged safely and securely. Your package is automatically insured in case it is lost, stolen, or damaged at checkout, unless you deselected ROUTE Insurance. 

Upon receiving damaged product(s), please contact our customer service department at glitznglam7customerserive@gmail.com within 7 business days in terms of help to file a Route Claim and next steps on receiving a replacement.

If Route was removed at checkout, GlitznGlam7 is not responsible for replacing or refunding damaged items. One will be directed to their carrier of choice in terms of filing for a refund. 

Lost or Stolen Package Policy:

If you do not receive your package but tracking shows it has been delivered it is the recipients responsibility to contact, GlitznGlam7 for replacements for ONLY orders that PURCHASED ROUTE INSURANCE. If one did not purchase the protection, you will be sadly directed to contact your carrier choice to file for a claim through them as, GNG7 cannot file a claim for you.